IT Co-Ordinator Job Description
Experience as IT Co-ordinator : 0-1 year
Qualification: B.Sc./B.Tech /BCA
Position: IT Co-ordinator
Location: Mumbai
Skills Required for IT Co-ordinator Job:
- Ability to resolve customer complaints and concerns.
- Skills in the use of computers, Windows based operating system.
- Knowledge of planning and schedule techniques
- Ability to communicate effectively both orally and in writing for Pan India customers.
- Arranging resources and establishing priorities.
- Ability to prepare routine administrative paperwork.
- Ability to resolve difficult customer service issues.
What you can expect
This is an opportunity to join a fast-paced team with a huge focus on world-class client experience. You can look forward to service, advice, and support and manage portfolio of MNC Clients by providing professional, courteous and high-quality service in all aspects of services. We make a continuous effort to improve the client experience by leveraging our people to deliver the power to make business easier.
Responsibilities:
- Managing a team of customer service employees.
- Maintaining compliance with policies and procedures.
- Offering excellent customer service.
- Displaying extensive product knowledge.
- Overseeing the work of every employee in your team.
- Promoting the vision of the organization.
- Conducting quality assurance surveys with customers and reporting findings to the staff.
- Handling customer complaints brought to your attention.
- Conducting regular training sessions with the team.
- Motivating the team to perform at their best.